Name
Company
Date
1.
What was our response to your request for prices and quotations?
2.
Were our prices and terms of supply clearly described to your satisfaction?
3.
When ordering your asphalt, how efficient was our orders department or despatch personnel?
4.
How competent did you find our despatch office when confirming delivery of your asphalt?
5.
Were your deliveries of asphalt made at the time you requested?
6.
Were the deliveries of asphalt made at the required temperatures?
8.
Did the delivery drivers comply with your tipping instructions?
9.
Do our products meet your requirements in terms of quality & workability?
10.
Were your invoices and statement correct?
11.
Did you receive test results without asking for them?
12.
If you requested technical advice on your asphalt products, was the standard to your satisfaction?
13.
Do you find the information contained on our website - www.muchasphalt.co.za - satisfactory?
14.
If you have you received a copy of our journal ... "Surface Talk" ... do you find it useful?
15.
We have a multiple SMS system. Have you ever been contacted by SMS to advise of supply interruptions?
16.
How would you rate our contact & communication with you our customer?
17.
Do you feel you get "value for money" when you deal with Much Asphalt?
18.
Overall, how satisfied are you with Much Asphalt as a supplier?
19.
How can Much Asphalt improve your customer experience?
Please type response hereunder.........
